Knowledge scatters as the organization grows
The policy is in a document somewhere. The process was explained in a meeting six months ago. The answer is known by one person who is on vacation. Everyone loses time hunting for what the organization already knows.
The right assistant for each team
Give each team an assistant grounded in the materials it trusts, instead of forcing everyone through one generic bot. HR, IT, onboarding, legal, a center of technical expertise — each gets answers rooted in its own approved sources.